Exchanges, Returns and Complaints
You have a full right of return and exchange within 14 days of receiving the item, provided that you have not used the item and that it is returned in undamaged condition. Does not apply to sale items. When returning or exchanging goods, you pay the return shipping cost yourself. If, on the other hand, it is a complaint due to damaged goods or that we have dispatched incorrectly, we will refund you for the return shipping at the same time as we refund what you paid for the goods.
Exchange of goods
Contact us on 035-188850 if you want to change an item so that we can reserve the new item for you. If you do not do this, you risk the product running out before we have time to register the exchange. Please have your customer number and order number in front of you when you call.
Complaints about goods
The Consumer Purchase Act is applied when handling complaints. To read about the rules that apply within the framework of this law, go to www.konsumentverket.se.